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Privacy Policy

Effective Date: 10 October 2025
Last Updated: 10 October 2025

Aletqan Health (“we”, “us”, or “our”) respects your privacy and is committed to protecting it in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, store, transfer, and disclose personal data when you visit or interact with our website www.aletqanhealth.com (“Website”). By using the Website, you agree to this Privacy Policy.

1. Data Controller

Name: Aletqan AlSahhi Company
Legal Form: Sole Proprietorship
Address: 8150 Al-Madinah Al-Munawarah Rd, AR Ruwais District, Jeddah 23215, Saudi Arabia
Email: privacy@aletqanhealth.com
Phone: 05 999 16000

We determine the purposes and means of processing your personal data.

2. Definitions

  • Personal Data: Any information that identifies or can identify an individual directly or indirectly (e.g., name, identification number, addresses, contact details, IP address).
  • Processing: Any operation performed on personal data, whether automated or not (collection, storage, use, disclosure, transfer, deletion, etc.).
  • Data Subject: The identified or identifiable individual to whom the personal data relates.

3. What Data We Collect

We may collect the following categories of personal data when you use our Website or contact us:

  • Full name
  • Email address
  • Phone number
  • Optional address information
  • Technical data such as IP address, browser and device information
  • Information you submit via forms (e.g., inquiries, service requests, job applications)

We do not collect health or other sensitive personal data via this Website.

4. How We Collect and Store Data

We collect personal data through:

  • Contact, service request, and job application forms
  • Email communications initiated by you
  • Automatic logs for security and performance (e.g., IP address)

We store data securely in:

  • Our WordPress hosting (GoDaddy, Singapore)
  • Encrypted email systems (Gmail, Google Ireland Ltd.)
  • Encrypted backups (Wasabi, Germany)

5. Purposes and Legal Bases of Processing

We process your personal data for the following purposes:

  • To respond to inquiries and provide requested information or services
  • To evaluate and manage job applications
  • To maintain Website security and performance
  • To comply with applicable legal obligations

Legal bases include your consent (e.g., form submissions), our legitimate interests in operating and improving the Website, and pre-contractual steps at your request.

6. Transparency and Your Choice

Where we request personal data, we indicate whether providing it is optional or required to use specific features. If you choose not to provide required data, some features may not be available.

7. Use of Third-Party Services

To operate the Website, we use the following services that may process limited personal or technical data (e.g., IP address):

  • Ninja Forms (form handling)
  • WP Mail SMTP / logging (secure email delivery)
  • Solid Security Basic (site protection and event logging)
  • UpdraftPlus (encrypted backups to Wasabi in Germany)
  • GTranslate (multilingual functionality; may process IP addresses)

These providers act under our instructions and are subject to confidentiality and security obligations. We do not sell personal data.

8. International Data Transfers

Your data may be transferred outside the Kingdom of Saudi Arabia (e.g., hosting in Singapore; email processing in the EU/Ireland; backups in Germany). We implement safeguards consistent with the PDPL, including encryption, access controls, and contractual protections, and we transfer only what is necessary for the stated purposes.

9. Disclosure of Personal Data

We disclose personal data only:

  • With your explicit consent
  • To service providers acting on our behalf under appropriate safeguards
  • Where required by applicable law, judicial order, or governmental authority

We do not disclose personal data in ways that would conflict with national security, public interest, or the rights and freedoms of individuals.

10. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. When the purpose expires, we delete or anonymize the data unless a longer retention period is legally permitted or required (e.g., in connection with legal claims or regulatory obligations).

11. Your Rights

Subject to the PDPL, you have the right to:

  • Access and obtain a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion where legally applicable
  • Object to processing and withdraw consent at any time (without affecting prior lawful processing)

To exercise your rights, contact us at privacy@aletqanhealth.com. We aim to respond within 30 days.

12. Security Measures

We maintain appropriate administrative, technical, and physical safeguards, including TLS encryption, access controls, logging and monitoring, least-privilege principles, and encrypted backups. If we ever process sensitive data, we will apply additional protections as required by law.

13. Cookies, IP Addresses, and Geolocation

We currently use only essential cookies necessary for security and basic functionality. We may collect IP addresses to diagnose technical issues, ensure security, and measure basic usage without identifying you personally.

We do not use optional analytics or marketing cookies at this time. If we introduce them in the future, we will provide clear notice and obtain consent before use. Certain features may request permission to use geolocation; this is strictly optional and limited to enabling the requested feature.

14. Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

15. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. The latest version will be posted on this page with an updated effective date.

16. Contact

If you have questions, requests, or complaints regarding this Policy or your personal data, please contact:

Aletqan Health (AlSahhi Company)
8150 Al-Madinah Al-Munawarah Rd, AR Ruwais District, Jeddah 23215, Saudi Arabia
Email: privacy@aletqanhealth.com
Phone: 05 999 16000