Frequently Asked Questions (FAQ)
Aletqan – German-Standard Home Care in Saudi Arabia
🏡 General
What is Aletqan?
 Aletqan is a premium home care provider in Saudi Arabia, delivering personalized support based on proven German care standards. Our caregivers assist clients directly in their homes with warmth, dignity, and professionalism.
Who is Aletqan for?
Our services are ideal for elderly individuals, people with limited mobility, or families seeking trusted, in-home care solutions.
Do you provide medical care or daily assistance?
 We offer both. Basic care and daily assistance are provided by trained support staff, while licensed nurses handle any required medical services.
👩‍⚕️ Caregivers & Qualifications
Who are your caregivers?
 Our caregivers are carefully selected professionals from Saudi Arabia and abroad. Each undergoes rigorous screening, cultural orientation, and ongoing training.
Are your caregivers medically licensed?
 Only licensed nurses are permitted to perform clinical tasks such as administering medication or wound care. All others provide essential non-medical support.
Do your caregivers speak Arabic or English?
 Yes. Most of our team is fluent in Arabic and/or English, ensuring clear communication with clients and families.
🏥 Services & Support
What services do you offer?
 We provide tailored care that may include:
- Personal hygiene and grooming
- Nutrition support and meal preparation
- Mobility assistance and companionship
- Light household tasks (shopping, cleaning, etc.)
Do caregivers live in the client’s home?
 Yes. Our caregivers typically reside in the same household, offering continuous support throughout the day and night. However, this does not mean 24-hour working shifts — rest and rotation are respected.
đź“… Booking & Process
How do I start the process?
 Simply reach out via our website or WhatsApp. We offer a free consultation to understand your needs, followed by a personalized care plan.
How is the right caregiver selected?
 We match caregivers based on experience, language, personality, and the specific needs of your loved one — ensuring compatibility and comfort.
What if I want to change the caregiver later?
 You can request a change at any time. We’ll work with you to find a better fit.